Retention Strategy Sprint

$4,000 | 2 weeks

A diagnostic engagement to uncover why happy customers are leaving and design the "Level 2" offer that extends their lifetime value.

Ideal For

Organizations with healthy customer satisfaction scores but stalling Lifetime Value (LTV)—specifically those finding that customers aren't canceling because they are angry, but because they are bored or have seemingly outgrown the service.

Outcome

A clear visualization of where users drop off and a tactical roadmap to extend customer lifecycle, reduce churn, and monetize your existing base through a "Level 2" offer.

What’s Included

  • Discovery session and analysis of churn data and exit feedback

  • Visual mapping of the customer lifecycle and drop-off points

  • Strategic framework for a "Level 2" extension offer

  • A prioritized list of immediate tactical improvements

Ready to get started?

If you’re exploring this sprint or want to talk through whether it’s the right fit, I’d be glad to connect.