Retention Strategy Sprint

$4,000 | 1–2 weeks

A fast, focused sprint to identify where your customers are "graduating" from your product and build a strategy to keep them engaged.

Ideal For

Organizations with healthy customer satisfaction scores but stalling Lifetime Value (LTV)—specifically those finding that customers aren't canceling because they are angry, but because they are "bored" or have seemingly outgrown the service.

Outcome

A clear visualization of your "churn chasm" (where users drop off) and a tactical roadmap to extend customer lifecycle, reduce churn, and monetize your existing base through a "Level 2" offer.

What’s Included

  • Discovery session and analysis of churn data and exit feedback

  • Visual mapping of the customer lifecycle and drop-off points

  • Strategic framework for a "Level 2" extension offer

  • A prioritized list of immediate tactical improvements

Ready to get started?

If you’re exploring this sprint or want to talk through whether it’s the right fit, I’d be glad to connect.